Directive (EU) 2023/2673 · applies from 19 June 2026
From 19 June 2026, shops that sell online to EU consumers have to offer a withdrawal function. StoreCompliant adds the withdrawal button, a two-step form, a dated confirmation email and a record of every request.
Button, form, email and log on every plan. Available for Wix Stores.
The rule
Article 11a of the Consumer Rights Directive, inserted by Directive (EU) 2023/2673, covers distance contracts concluded through an online interface. In short, it asks for four things. Here is each one, next to what the app puts on your shop.
Labelled “withdraw from contract here” or an equally unambiguous wording, easily accessible and available throughout the withdrawal period.
In the app: A “Withdraw from contract here” bar on every page, or a widget in your footer.
The consumer states their name, identifies the contract and gives an electronic means for the confirmation.
In the app: A form with name, order number and email address, plus an optional field for the items concerned.
The consumer submits the statement with a “confirm withdrawal” button.
In the app: A second step in which the shopper confirms the withdrawal.
Sent by the trader on a durable medium without undue delay, including the date and time.
In the app: A dated confirmation email to the shopper, and an entry in your log.
The standard withdrawal period for distance sales is 14 days (Directive 2011/83/EU, Article 9). The withdrawal function is a way for the shopper to tell you they are withdrawing; it does not change who may withdraw or from what. Read the guide to the EU withdrawal button.
For the shopper
The shopper opens “Withdraw from contract here” and enters their name, order number and email address. A fourth field lets them name the items concerned; left empty, the withdrawal covers the whole order.
Nothing is submitted at the first step. The shopper confirms the withdrawal in a second step, which is how the rule describes it.
The shopper gets a confirmation email with the date of the request. It is theirs to keep, and the same request is in your log.
The button, the form and the email are in the shopper’s language: all 24 official EU languages, chosen automatically from the language of the shop page.
For you
Each request appears in the Withdrawals tab of your dashboard once the shopper has confirmed.
Placement
The rule asks for a function that is easily accessible. You choose between two placements.
Default
A slim bar at the bottom of every page with the link “Withdraw from contract here”. It needs no set-up: switch the feature on and it is there on every visit.
Optional
To put the button in your footer in your own look, add the “Withdrawal Button” widget. On Wix: Add Elements → App Widgets → Withdrawal Button. On pages where the widget is shown, the bar hides itself, so shoppers never see both.
What it leaves to you
Keep reading
What Article 11a asks for, who it applies to and from when.
The line under every discounted price, worked out for each variant.
The official EU notice under the price: a link, a compact card or the notice itself.
The button, form, email and log are on every plan. Paid plans add the order check and export.
Free for up to 50 products. Set-up takes a few minutes and needs no code.
Shopify is in development and WooCommerce is planned. See all platforms.