Terms of use

These terms are the agreement between you and us for the StoreCompliant app and for the website storecompliant.com. Please read section 4 with particular care: StoreCompliant is a compliance aid, not legal advice, and you remain responsible for your prices, your promotions and your compliance with the law.

1. Who we are

StoreCompliant is operated by StoreCompliant, Yeni Mah. Mezitli, Mersin, 33200, Turkey (“we”, “us”). Our details are in the legal notice. You can reach us at legal@storecompliant.com, and for help with the app at support@storecompliant.com.

In these terms:

• the app means the StoreCompliant app, its dashboard and the components it shows on your storefront;
• the website means storecompliant.com;
• the platform means the shop platform through which you install the app, such as Wix;
• you means the business that installs or uses the app, or the person using the website;
• shoppers means the visitors and customers of your shop.

2. Accepting these terms

2.1 You accept these terms when you install or use the app. Sections 1, 10, 12, 13, 16, 18 and 19 also apply to anyone who uses the website, from the moment they use it.

2.2 The app is made for businesses. By installing it you confirm that you act in the course of your trade, business or profession and not as a consumer, and that you are authorised to accept these terms for the business that runs the shop.

2.3 The following documents form part of these terms: the data processing agreement, which applies whenever the app processes shoppers’ personal data for you, and the plan details shown on the pricing page and in the platform’s app store at the time you subscribe. The privacy policy and the cookie policy explain how we handle personal data; they are for information and are not contract terms.

2.4 If you do not agree to these terms, do not install the app, or uninstall it.

3. The service

3.1 The app helps an online shop that sells to consumers in the EU and EEA to display three things, and it keeps records:

• The 30-day lowest price line. While a product is discounted, the app shows under the price the lowest price in the 30 days before the discount, worked out for each variant.
• The EU legal guarantee notice. A link or widget that opens the European Commission’s official harmonised notice on the legal guarantee of conformity, unchanged, in the shopper’s language.
• The withdrawal button. A “withdraw from contract here” link, bar or widget, a two-step form, a dated confirmation email to the shopper, and a log of every request in your dashboard.

3.2 Some functions are available on paid plans only. The features of each plan are those described on the pricing page and in the platform’s app store when you subscribe.

3.3 The app is offered on the platforms named on the website as available. Features can differ between platforms because platforms differ. Statements on the website about platforms that are in development or planned describe our intentions and are not a commitment to deliver them.

3.4 The app depends on the platform: it receives your catalogue data from it, is displayed through it, and on some platforms relies on the platform’s own tools, for example to send email. We do not control the platform and are not responsible for its availability, its changes or its decisions.

4. A compliance aid, not legal advice

4.1 StoreCompliant is a tool that helps you display information. It is not legal advice, and it does not make your shop compliant by being installed. Neither the app, nor the website, its guides and other content, nor anything our support team tells you is legal advice or a substitute for advice from a qualified lawyer who knows your business and the countries you sell to.

4.2 You remain responsible for your shop, including:

• your prices, discounts, promotions, crossed-out prices and how you announce them;
• every choice you make in the app: which features you switch on, where they appear, to whom they are shown, and any wording you write yourself;
• deciding which legal rules apply to your shop and your products, in each country you sell to, and meeting them;
• everything the law requires of a shop that the app does not cover.

4.3 The 30-day figure is worked out from prices on record. The app records your prices from the moment it is installed. It can also use earlier prices that you import. It does not know any price it has not recorded and that you have not imported. Where there is no record, the app shows no figure: for a product that was already discounted when you installed the app, nothing is shown until you import its earlier prices or its price changes. A figure the app shows is only as accurate as the price data it received from your platform and the prices you imported.

4.4 The discount check says only what is on record. When the dashboard flags a discount because we have no record of the “was” price being charged in the 30 days before the discount, that is a statement about our records. It is not a finding that a discount is lawful or unlawful, and the absence of a flag is not a confirmation that a discount is lawful.

4.5 National rules differ. EU directives are applied through the national law of each country, and those laws differ in their details and exceptions, for example for goods that deteriorate quickly, goods on the market for less than 30 days and progressively increasing reductions. The app applies one general method. It does not apply every national variation, and it does not follow changes in the law for you.

4.6 The legal guarantee notice. The app reproduces the European Commission’s official notice as published. Whether your shop must show it, for which products and where, is for you to decide. The app does not provide the separate label for a producer’s commercial guarantee of durability.

4.7 The withdrawal button. The app gives shoppers a way to send you a withdrawal request and gives you a record of it. It does not decide whether a shopper has a right of withdrawal, whether a request is in time or whether an order matches, and it does not process returns or refunds. Acting on each request is your job. The confirmation email is sent through your platform’s email tools from your own site: you must keep the automation that sends it switched on and working, and the dashboard shows whether it is. The order check on paid plans is an aid, not a verification of identity.

4.8 Showing features to EU and EEA visitors only. This option relies on a visitor’s network location, which is only an estimate of where a person lives. Using it is your choice and your responsibility.

4.9 Translations. The texts shoppers see are provided in the 24 official EU languages. We take care with them, but you are responsible for checking that the wording shown in your shop is right for your shop, including any wording you write yourself.

5. Installation and your platform account

5.1 You install, manage and remove the app through the platform, with your platform account. We do not create a separate StoreCompliant account for you. You are responsible for who has access to your platform account and for what they do in the app.

5.2 Your use of the platform, including installing apps, paying for them and cancelling them, is governed by the platform’s own terms. If those terms and ours conflict on a matter between you and the platform, the platform’s terms apply to it.

5.3 When you install the app, the platform asks you to grant it certain permissions. The app uses them only to provide the service: to read your catalogue and prices, to display its components on your storefront, and for the withdrawal function to create a contact for the shopper, trigger the confirmation email and, on paid plans, read the one order the shopper names.

6. Plans, fees and limits

6.1 Plans. The app is offered on a free plan and on paid plans. Each plan covers up to a number of products:

Plan	Products covered
Free	Up to 50
Starter	Up to 250
Growth	Up to 2,500
Unlimited	No limit

Current prices and the features of each plan are on the pricing page and in the platform’s app store. The price that applies to you is the one the platform shows when you subscribe.

6.2 Billing by the platform. Paid plans are billed by the platform, in the currency, with the taxes and for the billing period (monthly or yearly) the platform shows you. We do not take payment from you directly and we do not hold your payment details. Renewals, cancellations, invoices and refunds follow the platform’s terms and procedures. Unless the platform’s terms or mandatory law say otherwise, fees already paid are not refunded when you cancel during a billing period, and the paid plan continues until that period ends.

6.3 Plan limits. The limit counts the products the app covers. Deleted and hidden products do not count. For a product that is not covered, the app shows no price line; it never shows a figure it has not worked out.

6.4 Outgrowing a paid plan. If you are on a paid plan and your catalogue grows beyond its limit, every product stays covered for 14 days, and the dashboard tells you. After 14 days the limit applies until you move to a plan that fits your catalogue or reduce the number of products.

6.5 Changes to prices and plans. We may change prices, plan limits and the features included in a plan. A change does not affect a billing period you have already paid for. New prices apply to new subscriptions from the date they are published. For an existing paid subscription we give at least 30 days’ notice, and the change applies from your next renewal after that notice; you can cancel before it does. If we reduce what the free plan includes in a way that affects you, we give at least 30 days’ notice.

7. Acceptable use

You agree not to:

• use the app for anything unlawful, or to mislead shoppers, for example by importing prices that were never charged or by writing wording that misstates a price or a right;
• present the EU notice, or any other part of the app, as an endorsement of your shop by the European Union, by us or by the platform;
• submit false or automated withdrawal requests, or otherwise overload, probe or attack the service;
• get around plan limits or technical restrictions, or access another merchant’s data;
• copy, resell, sublicense, decompile or reverse engineer the app, except where mandatory law allows it;
• remove or alter the official EU notice artwork the app displays.

We may suspend the app for a shop that breaks these rules where that is needed to protect shoppers, other merchants, the platform or the service. Where we reasonably can, we tell you first and give you the chance to put it right.

8. Your responsibilities

8.1 Accurate information. The prices you import must be prices you actually charged for that product on those dates. You are responsible for the content of any file you import and for your settings.

8.2 Checking the result. After you set the app up, and when you change your shop’s design or catalogue, check that the price line, the notice and the withdrawal button appear on your storefront as you expect. Tell us at support@storecompliant.com if something looks wrong.

8.3 Your privacy information for shoppers. You are the controller of the personal data your shoppers send through the withdrawal form. You must tell shoppers about this processing in your own privacy notice, including that you use a service provider for it, and have a legal basis for it. If your shop needs to tell visitors about data stored in their browser, describe the app’s use of local storage as set out in our cookie policy.

8.4 Handling withdrawal requests. You must read, assess and act on each withdrawal request within the time the law gives you, including refunds and returns, and mark it in the log as you see fit. A request recorded by the app counts as received by you whether or not you have read it.

8.5 Keeping your records. The app deletes withdrawal requests after three years and deletes your data when you uninstall (section 15). If you need records for longer or after uninstalling, save them before then.

8.6 Your own advice. Where you are unsure what the law requires of your shop, take legal advice.

9. Personal data

9.1 For the personal data of your shoppers that the app processes for you, you are the controller and we are your processor. The data processing agreement governs that processing and is part of these terms.

9.2 For data about you as our customer, we are the controller. The privacy policy explains what we do with it.

10. Intellectual property

10.1 The app, the website, their software, design, texts, translations and the StoreCompliant name and logo belong to us or our licensors. While these terms are in force we grant you a non-exclusive, non-transferable right to use the app for your own shop, within your plan. No other rights are granted.

10.2 Your catalogue data, your settings, the wording you write and your shoppers’ requests remain yours. You grant us the right to host, process and display them as needed to provide the service to you.

10.3 The EU legal guarantee notice shown by the app is the European Commission’s official material, reproduced unchanged. We claim no rights in it.

10.4 If you send us suggestions or feedback, we may use them freely to improve the service, without obligation to you.

10.5 Wix, Shopify and WooCommerce are trademarks of their respective owners. StoreCompliant is not affiliated with or endorsed by them or by the European Union. See the legal notice.

11. Availability, support and changes to the service

11.1 We work to keep the app running and accurate, on a best-effort basis. We do not guarantee any level of availability, and we do not promise that the app will be uninterrupted or free of errors. The app can be unavailable or show nothing because of maintenance, faults, or problems at the platform, our hosting provider or the internet.

11.2 Support is given by email, at support@storecompliant.com, on a best-effort basis and without guaranteed response times.

11.3 We may change the app: add, alter or remove functions, and adapt it to changes in the platform or the law. If we remove a function that is material to a paid plan you are on, we give at least 30 days’ notice where we reasonably can, and you may cancel.

12. No warranties

12.1 To the extent the law permits, the app and the website are provided “as is” and “as available”. We give no warranty, express or implied, that they are fit for a particular purpose, that they meet your requirements, or that using them will result in your shop complying with any law or avoiding any fine, claim or complaint.

12.2 Nothing in this section removes rights that mandatory law gives you and that cannot be excluded by agreement.

13. Limitation of liability

13.1 What is never limited. Nothing in these terms excludes or limits our liability for wilful misconduct or gross negligence, for death or personal injury caused by our negligence, or for anything else for which liability cannot be excluded or limited under the applicable law.

13.2 What we are not liable for. Subject to 13.1 and to the extent the law permits, we are not liable for:

• administrative fines, penalties, or claims by consumers, competitors, consumer associations or authorities that arise from your prices, promotions, wording, settings or compliance with the law;
• figures that are missing or wrong because of missing, late or incorrect data from your platform or in a file you imported, or because the app had not yet recorded the prices concerned;
• withdrawal requests that you did not read or act on, and confirmation emails that your platform did not send;
• the acts, omissions, outages or changes of the platform or of other third parties, and events beyond our reasonable control;
• loss of profit, revenue, business, goodwill or data, and any indirect or consequential loss.

13.3 Cap. Subject to 13.1 and to the extent the law permits, our total liability to you for all claims arising out of or in connection with the app, the website and these terms, in any twelve-month period, is limited to the fees you paid for the app in the twelve months before the event giving rise to the claim, or EUR 100 if that is higher.

13.4 These limits apply whatever the legal basis of the claim, and they reflect the price of the service, including the fact that a plan is offered free of charge.

13.5 Consumers. The app is offered to businesses only. If, despite section 2.2, mandatory consumer protection law applies to you, nothing in these terms takes away the rights it gives you.

14. Claims by third parties

If a shopper, an authority or another third party brings a claim against us because of your prices, promotions, content, the data you imported, your handling of withdrawal requests or your breach of these terms or of the law, you will compensate us for the damages, penalties and reasonable costs we incur as a result. We will tell you about such a claim promptly and give you the opportunity to take part in the response. This does not apply to the extent the claim was caused by our own breach of these terms.

15. Term, termination and deletion of data

15.1 Term. These terms apply from the moment you install the app until it is uninstalled or the agreement is ended.

15.2 Ending it yourself. You can stop at any time by uninstalling the app through the platform. Cancelling a paid plan follows the platform’s procedure (section 6.2).

15.3 Ending it ourselves. We may suspend or end your use of the app if you seriously or repeatedly break these terms, if the platform requires it, or if the law requires it. We may also stop offering the app, or stop offering it on a platform, with at least 30 days’ notice. If we end a paid plan for a reason that is not your breach, you are entitled to a refund of the fees you paid in advance for the period after the end date, to be made through the platform where its rules provide for it.

15.4 What happens to your data. When the app is uninstalled:

• the components on your storefront stop being shown;
• shoppers’ withdrawal requests held for your shop are deleted at the time of removal;
• the remaining data of your installation, including price history and settings, is deleted within 90 days;
• data we must keep by law, such as business records, is kept for the legal period.

Save any price evidence or withdrawal records you need before you uninstall. Reinstalling does not bring deleted data back. You can ask us to delete your data earlier at privacy@storecompliant.com.

15.5 Sections that by their nature should continue after the end, including 4, 10, 12, 13, 14, 18 and 19, continue to apply.

16. Using the website

16.1 The guides and other content on the website give general information about EU consumer rules. We take care to keep them accurate and up to date, but they are not legal advice, they may not reflect the law of your country, and the law changes.

16.2 The website links to other sites, such as official EU sources and platforms’ app stores. We do not control those sites and are not responsible for their content.

16.3 You may read, link to and quote the website with attribution. You may not copy substantial parts of it, or present its content as your own, without our permission.

17. Changes to these terms

We may change these terms, for example when the app, the platforms or the law change. The date at the top shows the current version. For changes that materially affect your rights or obligations we give at least 30 days’ notice, in the app’s dashboard, through the platform or by email to an address you have given us. If you do not agree, you can uninstall the app before the change takes effect; continuing to use the app after that date means you accept the new terms. Changes that are required by law or that only benefit you can take effect sooner.

18. Governing law and jurisdiction

18.1 These terms are governed by the law of Turkey.

18.2 Any dispute arising out of or in connection with these terms, the app or the website is submitted to the courts of Mersin, Turkey.

18.3 This is without prejudice to mandatory rules that cannot be set aside by agreement. In particular, if you are a consumer, you keep the protection of the mandatory provisions of the law of the country where you live and you may bring proceedings before the courts of your place of residence.

19. General

19.1 Whole agreement. These terms, with the documents named in section 2.3, are the whole agreement between you and us about the app and replace earlier statements about it.

19.2 If a part is invalid. If a provision is found invalid or unenforceable, the rest stays in force, and the provision is applied to the fullest extent the law allows.

19.3 No waiver. If we do not enforce a right at once, we do not lose it.

19.4 Transfer. You may not transfer your rights under these terms without our consent, except together with the shop to its new owner through the platform. We may transfer the agreement to a company that takes over the StoreCompliant service, and will tell you if we do.

19.5 Notices. We send notices in the app’s dashboard, through the platform or by email to an address you have given us. The app does not store an email address for you, so if you want to receive notices by email, send us a contact address. Send notices for us to legal@storecompliant.com.

19.6 Language. These terms are written in English. If we provide a translation, the English text prevails unless mandatory law says otherwise.

20. Contact

Questions about these terms: legal@storecompliant.com. Help with the app: support@storecompliant.com. Privacy: privacy@storecompliant.com. Other ways to reach us are on the contact page.