Support
Help with the app, a problem on your shop, billing questions and bug reports.
Contact
Contact and support
Email is the way to reach us, and we answer on working days. Three addresses, so your message lands with the right person.
General
Questions before you install, platform requests, press and partnerships. Also the address that collects launch notifications.
Privacy
Data protection questions, access or deletion requests, and the data processing agreement.
Support requests
What to include so we can help quickly
- The address of your shop and the platform it runs on.
- What you expected to see and what you saw instead.
- The product or page concerned, with a link.
- A screenshot, and the language the page was shown in.
- Please do not send passwords or card details.
Operator
Who you are writing to
Email is the quickest way to reach us. Our postal address is in the legal notice.
We cannot give legal advice; for how a rule applies to your shop, ask a lawyer.